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Delivery Policy |
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At Flowers by Valerie, we pride ourselves in prompt, courteous, and professional delivery. You may schedule any day of the week. We are closed New Year's Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. If you schedule delivery on a day that we are closed, it will be delivered on the next day we are open.
What happens if no one is home?
Our goal is to get your gift to the recipient as soon as possible and in perfect condition, therefore our drivers are trained to do the following: We leave a tag on the door, and leave a telephone message. Depending on the gift and the weather, we might leave the gift on a covered porch. Sometimes, we can leave items with a neighbor.
Hospital Deliveries
Every hospital has a different delivery policy. Some hospitals request deliveries be taken to a central receiving area, and hospital staff will take the gifts to patient rooms. At hospitals with a central receiving area, we have no control on when the recipient actually receives your gift. Recent changes to privacy laws have complicated hospital deliveries because the hospital may not acknowledge that a person has been admitted to the hospital. If you know the room the recipient is staying in at the hospital, please include it in the address.
Funeral Home Deliveries
We will call and confirm service times on all sympathy gifts. We make every effort to deliver your gift to the funeral home prior to the start of any scheduled services. Funeral homes have a delivery room where all gifts are taken. The funeral home staff takes the gift into the room where services are held. It is at the discretion of the funeral home staff and deceased's family as to the placement of gifts in the funeral home.
Carrier Delivery
Some items on our website are shipped by carrier in areas outside the Indianapolis market. These specific items are unique and generally not available through our national network of affiliated florists. Because of the limited national availability, we ship these items via a carrier such as the postal service or UPS. We promise to ship your gift in a timely manner, but we cannot guarantee the delivery will arrive on the scheduled day. Our estimated delivery date is a best estimate. Delivery to some areas of the country could take longer, such as Hawaii and Alaska. Due to possible delays, we recommend NOT sending these gifts to a funeral home or hospital, but rather send it to your loved one's home.. |
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